Introduction

At Xtreme Cleaning Services, we are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

This policy applies to data collected through the Xtreme Cleaning Services website at xtremecleaningservices.co.uk. Our site may contain links to other websites, and we are not responsible for the privacy practices or content of those external sites.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Xtreme Cleaning Services is the data controller for the personal information we collect.

Information We Collect

We may collect personal information from you in a number of ways, including:

Contact forms and emails: When you fill in a form on our website or send us an email, we collect the information you provide, such as your name, email address, phone number, and details about the service you are interested in.
Phone and WhatsApp enquiries: When you call or message us, we may keep a record of your contact details and the nature of your enquiry.
Booking information: When you book a service, we collect details needed to carry out the work, such as your name, address, contact number, and any specific requirements you mention.
Automatic data: When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, and pages visited. This helps us understand how our site is used and how we can improve it.

How We Use Your Information

We only use your personal information for legitimate purposes related to providing and improving our services. Specifically, we use your data to:

Respond to your enquiries and provide quotes
Schedule and carry out the cleaning services you have booked
Communicate with you about your booking, including appointment confirmations and follow-ups
Improve our website and the overall experience we offer
Comply with any legal obligations

We will never use your personal information for purposes unrelated to our services without your explicit consent.

Payment Security

We accept payments by cash, bank transfer, and card. When you pay by card, the transaction is processed securely by our payment provider. We do not store your credit or debit card details on our systems at any time. Your financial information is handled in line with industry-standard security practices.

Data Protection

We take the security of your personal data seriously. We have appropriate technical and organisational measures in place to prevent unauthorised access, loss, or misuse of your information. These include secure storage of digital records and restricted access to personal data within our team.

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your data is no longer needed, it is securely deleted or anonymised.

Cookies

Our website may use cookies, which are small text files stored on your device by your web browser. Cookies help us understand how visitors use our site so that we can make improvements. The information collected through cookies is anonymous and does not personally identify you.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect some features of the website.

Data Sharing

We will never sell, rent, or share your personal information with third parties for their marketing purposes. We will only disclose your data in the following circumstances:

When you have given us your permission to do so
When it is necessary for us to carry out the service you have booked (for example, sharing your address with a member of our team)
When we are required to do so by law or by a regulatory authority

Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have a number of rights regarding your personal data. These include:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.
Right to erasure: You can ask us to delete your personal data where there is no longer a legitimate reason for us to keep it.
Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
Right to data portability: You can request that we transfer your data to another organisation in a structured, commonly used format.
Right to object: You can object to us processing your personal data in certain situations.

If you would like to exercise any of these rights, please get in touch with us using the contact details below. We will respond to your request within one month, as required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has not been handled correctly. You can find out more at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or to comply with new legal requirements. Any updates will be published on this page. We encourage you to check back occasionally so you are always aware of how we protect your information.

Contact

If you have any questions about this Privacy Policy, or if you would like to make a request regarding your personal data, we would love to hear from you. You can reach us by:

Phone: 07557 401005
Email: steven@xtremecleaningservices.co.uk
Address: Xtreme Cleaning Services, 9 Marmion Park, Tamworth, Staffordshire, B79 8BB